WHOLESALE SHIPPING & RETURNS POLICY
Hill Country Hemp
Effective Date: December 31, 2025
This policy applies to all wholesale and distributor purchases.
FIRST — HOW TO BECOME A WHOLESALER
Before you can buy as a wholesaler or tax-exempt:
You must:
• Contact sales@hillcountryhemp.com
• Meet with a sales representative
• Complete a wholesale application
• Provide required business and tax documents
• Sign a wholesale agreement/contract
• Be approved
Until this process is completed, you are considered a retail customer.
If you buy from the website without approval, you are purchasing retail and all retail terms apply.
SALES TAX
We do not control tax laws.
If you purchase online without an approved wholesale account:
• Sales tax will be charged
• We cannot remove or refund sales tax later
Tax exemption requires approval and documentation before purchase.
SHIPPING
Wholesale orders:
• Are processed within 48 business hours unless otherwise arranged
• May require production time (2–4 weeks, sometimes up to 30 days)
• May ship in multiple shipments
• May be placed on backorder
You are responsible for:
• All shipping costs
• Freight costs
• Pallet charges
• Carrier fees
Once the order leaves our facility, it is the carrier’s responsibility.
STATE SHIPPING RESTRICTIONS
Hemp laws vary by state.
Some states restrict or prohibit Delta-8, Delta-9 hemp products, or similar cannabinoids.
We do not ship products into states or jurisdictions where they are not permitted. If your location has restrictions, we will inform you what we can legally ship.
You are responsible for knowing the laws in your state and where you sell.
RETURNS — CONSUMABLE PRODUCTS
Because products are consumables, returns are limited.
We only accept returns if:
• Products are unopened
• Seals are intact
• Cases are complete
• Return is approved in advance
We do not accept:
• Opened goods
• Used goods
• Mixed cases
• Partial cases
You pay all return shipping.
RESTOCKING FEE
Approved returns or order cancellations are subject to a 25% restocking fee, including orders canceled within 24 hours.
This covers processing and handling costs.
MACHINES & EQUIPMENT
Machines are commercial equipment.
Machines are not returnable if:
• Opened
• Used
• Installed
Machines include a 12-month limited manufacturer warranty for defects only.
We service machines under warranty. We do not refund used machines.
ORDER ERRORS
If you place an order in error:
• Restocking fees still apply
• Processing fees are not reversible
• Cancellation is not guaranteed
Double-check before ordering.
PAYMENT VERIFICATION
We may process payments through Square or other approved processors.
We may require identity verification and documentation before processing orders.
YOUR RESPONSIBILITY
By ordering as a wholesaler, you agree:
• You have read all website policies
• You understand hemp laws in your area
• You are responsible for compliance
• You will not make medical or health claims
• You understand return limits
We are not responsible if you fail to read policies or research laws before ordering.
CONTACT
For wholesale setup, account approval, or questions: