SHIPPING, PRODUCTION & RETURNS
Hill Country Hemp | Hemp-A-Rita
Effective Date: December 31, 2025
Please read this before you purchase.
SHIPPING
Orders are processed within 48 business hours.
Shipping is NOT free unless a promotion clearly says so.
You are responsible for all shipping costs, including:
• Standard shipping
• Freight shipping
• Pallet shipping
• Carrier charges
Once your order leaves our facility, it is in the hands of the shipping carrier.
STATE SHIPPING RESTRICTIONS
We follow all state laws.
Even though hemp products may be federally legal, some states do not allow Delta-8, Delta-9 hemp products, or similar cannabinoids. Because of this:
We do NOT ship to states where these products are illegal.
If your shipping address is in a restricted state, your order will be canceled.
You are responsible for knowing your local laws before ordering.
If you are unsure, contact us at:
? info@hillcountryhemp.com
PRODUCTION TIMES & BACKORDERS
Some items are made to order.
Production can take 2 to 4 weeks, and sometimes up to 30 days.
Because of this:
• Items may go on backorder
• Orders may ship in multiple shipments
You may receive your machine before juice or other products.
Questions? Email info@hillcountryhemp.com or contact your sales rep.
SALES SUPPORT
If you purchase a machine, you will be assigned a sales representative.
They help with:
• Shipping updates
• Order coordination
• Product support
Even home customers receive support.
HOME USE RESPONSIBILITY
If you purchase for home use:
• You are responsible for following your local laws
• We are not responsible for licensing requirements in your area
• You are responsible for how products are used after delivery
RETURNS & REFUNDS (IMPORTANT)
We sell consumable products and equipment. Returns are limited.
DRINKS & CONSUMABLE PRODUCTS
You may return products only if ALL of the following are true:
• The product is unopened
• The seal is not broken
• The packaging is original
• The case is complete
• You receive return approval first
You cannot return:
• Opened products
• Used products
• Broken seals
• Mixed cases
• Partial cases
RETURN SHIPPING
If a return is approved:
• You pay all shipping back to us
• Freight costs are your responsibility
• Original shipping charges are not refunded
RESTOCKING FEE
All approved returns are subject to a 25% restocking fee.
Yes, even if:
• You cancel within 24 hours
• The order has not shipped yet
Why? Payment processing and order handling costs happen immediately and cannot be reversed.
MACHINES & EQUIPMENT
Machines are not returnable if they have been:
• Opened
• Used
• Installed
Once opened or used, the machine cannot be returned.
MACHINE WARRANTY
Machines include a 12-month limited warranty for manufacturer defects.
The warranty does not cover:
• User damage
• Improper use
• Physical damage
• Lack of maintenance
If a machine has an issue, we service it under warranty. We do not refund used machines.
CUSTOMER ORDER MISTAKES
If you ordered the wrong item:
• The restocking fee still applies
• Processing fees are not reversible
• Cancellation is not guaranteed
Please double-check your order before paying.
HOW TO REQUEST A RETURN
If you have any questions or concerns:
? info@hillcountryhemp.com
You may also use our Contact Us form on the website.
Do not send items back without approval. Unauthorized returns may be refused.